Beyond the Basics: What’s Covered in Your Managed Services Plan
Understand what you’re paying for—and what’s not included—with a clear and transparent breakdown of managed IT services.
What Your Monthly Fee Covers
Our goal is to help you and your team find joy in your workday. Here’s what our fixed monthly fee includes:
- 24/7 Monitoring and Alerts: We monitor your systems around the clock to catch issues before they become problems.
- Helpdesk Support (During Business Hours): Quick and efficient help for your technical issues.
- Onsite Support (When Needed): If an issue can’t be solved remotely, we’ll send a technician to your office.
- Patch Management and Security Updates: Keeping your systems updated and secure.
- Proactive Maintenance: Regular system tune-ups to prevent future problems.
- User Account Management: Adding employees, resetting passwords, and more.
- Endpoint Detection and Response (EDR): Advanced security to stop cyber threats before they cause damage.
- Security Awareness Training: Training your team to spot phishing emails and other threats.
- Consultative IT Services: Strategies to keep your technology aligned with your business goals.
- Periodic Business Reviews: Ensuring your IT strategy supports growth and performance goals.
- IT Budgeting: Custom month-by-month budgeting to manage IT spending effectively.
These core services ensure your business remains secure, productive, and ready for the future—all included in your monthly fee.
What’s Billed Separately
While our fixed fee covers a lot, some services fall outside the scope of day-to-day IT management:
- After-Hours Support: Support during nights, weekends, or holidays incurs additional charges. Example: Fixing a server issue on a Saturday night.
- Hardware and New Equipment: Costs for new equipment like laptops or servers are billed separately. Example: Procuring workstations for new employees.
- Licenses and Software Subscriptions: Software license costs, like Microsoft 365, are billed separately. Example: Adding a Microsoft 365 account for a new hire.
- Major Projects and Upgrades: Large-scale projects like server replacements or cloud migrations are scoped as separate projects. Example: Upgrading your entire network infrastructure.
- Warranty & Subscription Renewals: Hardware asset renewals are tracked and quoted separately. Example: Renewing a firewall subscription with warranty coverage.
By separating these costs, we keep your monthly fee predictable and ensure you only pay for what you need.
Why We Keep Some Services Separate
Every business has unique needs. Separating major projects and one-off expenses ensures you’re not paying for unnecessary services. This approach gives you control over your budget without inflated fees or unexpected charges.
No Surprises: Clear Communication Every Step of the Way
Transparency is key to a successful partnership. If a service falls outside your monthly plan, we’ll let you know upfront with a clear, detailed scope of work. No surprises. No hidden fees. No headaches.
At Verve, we’re committed to your success—and that means being honest, reliable, and transparent in every interaction.
Ready to Make IT Simple? Let’s Talk.
Choosing the right managed services provider doesn’t have to be complicated. At Verve, we handle the technology so you can focus on what matters—your business.
Interested in how we can help? Contact us to learn more about our services and how we can help your IT run smoothly and securely. At Verve, we’re more than a vendor—we’re your partner in success.